Preguntas frecuentes

• Wait 1 working day after making the payment.
• Check your spam folder.
• Double-check your payment reference includes:
  • The correct order number
  • The exact total amount, including shipping and VAT
• Check your spam folder.

If you still haven’t received a confirmation, please contact us via the contact form by selecting «»problem with my order»»

• Invoices are sent via email after your order is completed.
• They are sent to the billing email address, which may differ from your account email.
• If you haven’t received your invoice:
  • Go to contact form
  • Select «»Invoice Request»»
  • Include your account email or username.

Only if your payment method is Bank Transfer. Yes. You’ll receive a proforma invoice automatically within seconds after placing your order.

<h3>If you’re a Dutch company:</h3>
<ul>
<li>Yes. VAT is mandatory. The Netherlands VAT rates are:
<ul>
<li><strong>20%</strong> standard</li>
<li><strong>9%</strong> for food items</li>
</ul> </li>
</ul>
<h3>If you’re a non-Dutch company:</h3>
<ul>
<li>You are exempt from VAT only if you have a <strong>valid International VAT number</strong>.</li>
<li>If your VAT number is not valid for intra-community use, we must apply Dutch VAT rates.</li>
<li>You can check your VAT number validity via the <a href=»https://ec.europa.eu/taxation_customs/vies/#/vat-validation»>VIES VAT number validation tool</a>.</li>
<li>Always keep your VAT number updated in: <a href=»https://simplygreentrade.com/account»>account</a> &gt; <a href=»https://simplygreentrade.com/account/vat-number/»>VAT Number</a></li>
</ul>

• We accept bank transfers and card payments.
• Card payments are subject to a 2.5% processing fee
• Accepted cards include: Mastercard, Maestro, VISA, and Visa Electron.

If your proforma includes VAT and you have a valid International VAT number:

• Go to Contact form
• Select «»Problem with my order»»
• Explain the situation and include:
  • Your order number
  • Your Valid VAT number

We’ll review and adjust the invoice if eligible.

If you selected Bank Transfer at checkout but prefer to pay by card:

• Submit a request through the Contact Form
• Select: «»Card Payment Request»»

We’ll update your order so you can complete payment by card.

• No. Once the invoice has been issued, it becomes a binding document and cannot be changed.
• However, you can still update your billing details in Account > Addresses for future orders.

If you have no open orders:

You can update billing details anytime under:

Account > Addresses

If you have an open order that hasn’t shipped:

• Submit a request via the contact form selecting «»Order Modification»»
• We’ll update the billing address manually.

If paid by card:

Your payment is processed automatically. You’ll receive an email confirming that your order is being processed.

If paid by bank transfer:

Upload your proof of payment via the Contact Form, selecting «»Payment Confirmation»» or send it via email.

Once verified, we’ll send a confirmation email and update your order status.

No. We do not offer any credit terms at this time.

Bank Transfer issues may include:

• The bank account used doesn’t match your billing information on our platform.
• The amount received doesn’t match the order total
• Incorrect IBAN or order reference
• Missing or incorrect order number in the reference field

Credit Card issues may include:

• Insufficient funds or credit limit exceeded
• Incorrect card details
• Expired, unactivated, or cancelled card
• Payment flagged for fraud or suspicious activity

If we detect a problem, we’ll usually contact you.

If you haven’t heard from us and the payment still fails, please use the contact form selecting «»Problem with my order»».